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Coaching |
Here’s the coaching formula:
6 key skills
- Listening
- Relating
- Empowering
- Strategizing
- Challenging
- Requesting
In this formula the six key skills work together. You have to use them in the exact order in which they are presented. Let’s look at the first skill which is "listening".
You need to learn how to listen. When we listen our minds tend to wander. When you really listen, you are so tuned in that all you focus on is the person speaking.
Use these seven steps to help you really listen to what is being said.
- Clear your mind.
- Have total silence when you are listening.
- Be non-judgmental. Don’t give your opinion about what you are listening to. Don’t agree or disagree with it. Simply listen.
- Reflect back what you have heard. This does not mean to give a verbatim account of what the other person said. Instead, it means giving the "essence" of what you heard.
- Use your heart and not just your ears. Listening is about using your gut, your inklings, and your heart.
- Clarify what you hear. If you don’t understand you ask and don’t just nod your head.
- Prompt the person speaking to continue. Signal that you understand and want to learn and hear more.
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Larry Farris is a White House trained sales and persuasion coach.